This Communication Policy explains how SwipewireUS communicates with users and how personal information is collected and used for communication purposes. It reflects our commitment to complying with the Telephone Consumer Protection Act (TCPA), California privacy laws, and other applicable regulations.
By using SwipewireUS services, you acknowledge and agree to the terms of this policy. We encourage you to review it carefully. This policy also includes a mandatory binding arbitration provision, which requires most disputes to be resolved through individual arbitration rather than jury trials or class actions.
1. Communication Channels & Telemarketing Consent
SwipewireUS may communicate with users through the following channels:
• SMS and MMS
• Email
• Social media platforms (including Facebook, Instagram, Twitter, and Pinterest)
• Messaging applications (such as WhatsApp, Viber, and WeChat)
• Mobile applications and customer relationship management (CRM) systems
By providing your contact information and using SwipewireUS services, you consent to receive communications—including informational and promotional messages—via automated dialing systems, prerecorded voice messages, and text messages at the phone numbers you provide.
Consent is not a condition of purchasing any product or service.
2. Policy Updates & Disclaimers
• SwipewireUS may update this policy at any time. Continued use of our services constitutes acceptance of the revised policy.
• Communications are provided on an “as-is” basis and may not be available through all carriers or providers at all times.
• SwipewireUS and its affiliates are not responsible for losses, damages, or technical issues related to communications. Wireless carriers are not liable for delayed or undelivered messages.
• SwipewireUS may suspend or discontinue any communication program at its discretion, without prior notice.
3. Consent Requirements & Message Types
Conversational Messages
Messages sent in response to customer-initiated inquiries are sent based on implied consent.
Informational Messages
Messages such as account updates or service-related notices are sent only after you provide your phone number and give explicit consent (e.g., through opt-in forms, verbal authorization, or written consent).
Promotional Messages
Marketing or promotional messages are sent only to users who have provided express consent to receive such communications.
4. Opt-Out, Help & Messaging Fees
• To stop receiving SMS messages, text “STOP” to the shortcode. You will receive a confirmation, and no further messages will be sent.
• To re-enroll, you must opt in again through our website or approved forms.
• Message delivery is subject to carrier availability.
• Standard message and data rates may apply. Please contact your wireless carrier for details.
5. Mobile Call-to-Action (CTA) Messages
SwipewireUS messages may include call-to-actions (CTAs), such as links or buttons encouraging user engagement. You may opt out of CTA messages at any time by texting “STOP.”
6. Call Monitoring & Recording
Calls may be monitored or recorded for quality assurance, training, compliance, and security purposes. Recordings are securely stored, accessible only to authorized personnel, and handled in accordance with California privacy laws and other applicable regulations.
7. Data Collection for Contests, Surveys & Legal Disclosures
SwipewireUS may collect personal information through contests, surveys, or promotional activities. Information may be disclosed when required by law, for fraud prevention, or to protect the rights, safety, and security of users or SwipewireUS.
All data is securely stored, accessed only by authorized personnel, and retained only for as long as necessary.
8. Information Sharing with Service Providers & Affiliates
SwipewireUS may share user information with trusted service providers to support:
• Payment processing
• Data analytics
• Email and SMS delivery
• Customer support
• Marketing and promotional services
Information may also be shared with affiliates or partners where permitted by law or with user consent. User-generated content (such as posts, chats, or reactions) may be visible to other users on the platform. Third-party advertising partners may collect data to deliver targeted advertisements.
9. Dispute Resolution (Binding Arbitration)
All disputes between you and SwipewireUS will be resolved through final and binding individual arbitration. Class actions and representative proceedings are not permitted.
The arbitrator may award relief only on an individual basis. If any portion of this arbitration provision is found unenforceable, the remainder will remain in effect, except for the class action waiver, which may render the arbitration provision void.
This policy does not prevent users from filing complaints with applicable federal, state, or local agencies.
10. Contact Information
If you have questions or concerns about this Communication Policy, please contact us:
SwipewireUS
📧 [email protected]
📞 +1 (346) 214-6333
